Refund Policy
Thank you for shopping with us. Due to the nature of our products, all sales are final. However, we understand that issues may arise, and we strive to ensure our customers are satisfied with their purchases. This Refund Policy outlines the conditions under which refunds or exchanges may be granted.
Conditions for Refunds and Exchanges
Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund, subject to the following conditions:
- The product must be unused and in its original packaging.
- Proof of purchase is required.
- Photographic evidence of the defect or damage must be provided.
Incorrect Items
If you receive an incorrect item, please contact us within 7 days of receiving the item. We will arrange for the correct item to be sent or issue a refund, subject to the following conditions:
- The incorrect product must be unused and in its original packaging.
- Proof of purchase is required.
How to Request a Refund or Exchange
To request a refund or exchange, please follow these steps:
- Contact Us: Email us at support@adulttoysite.com with your order number, a description of the issue, and any photographic evidence of defects or damages.
- Return Authorization: If your request is approved, we will provide you with a return authorization and instructions on how to return the item.
- Return the Item: Ship the item back to us following the provided instructions. Ensure the item is securely packaged to prevent damage during transit.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Non-Refundable Items
Due to the intimate nature of our products, we cannot accept returns or exchanges for items that have been opened, used, or are not in their original condition, except in cases of defects or damages as described above.
Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically for any updates.
Contact Us
If you have any questions about our Refund Policy, please contact us at:Email: support@adulttoysite.com
Mailing Address:
123 Privacy Lane
Suite 456, Anytown, State, ZIP Code
