We want you to be completely satisfied with your purchase. If you are not satisfied, you can return unopened and unused products within 45 days from the date of purchase. Please read the following policy to understand the conditions under which returns and exchanges are accepted.

Conditions for Returns and Exchanges

• Products must be returned within 45 days from the date of purchase.
• The product must be unopened, unused, and in its original packaging.
• Proof of purchase is required for all returns and exchanges.

How to Return or Exchange a Product

To return or exchange a product, please follow these steps:

1. Contact Us: Email us at support@berotic.com with your order number and a description of the reason for the return or exchange.
2. Return Authorization: If your return or exchange is approved, we will provide you with a return authorization and instructions on how to return the item.
3. Return the Item: Ship the item back to us following the provided instructions. Ensure the item is securely packaged to prevent damage during transit.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

If you are exchanging a product, we will ship the new item to you once we receive and inspect the original item. If the exchanged item is of greater value, you will be required to pay the difference. If it is of lesser value, we will process a refund for the difference.

Non-Returnable Items

Due to the intimate nature of our products, we cannot accept returns or exchanges for items that have been opened, used, or are not in their original condition.

Contact Us

If you have any questions about our Returns and Exchanges Policy, please contact us at:

Email: support@berotic.com

Mailing Address: 183 Sterling Street, Suite 3, Brooklyn, NY, 11225